Our platform integrates with all digital channels offered by ﬁnancial institutions today (including website, mobile app, social media, email, and more) as well as futuristic platforms of tomorrow. Building on a common knowledge base across channels, the platform acts as an intelligent ﬁrst responder to handle customer servicing, lead generation and recommendations autonomously.
Payjo’s platform processes 15,000 requests per second or 1.3 Billion requests every day and this gives us an enormous set of conversational data unmatched in the industry. We leverage this data set with our automated proprietary deep learning algorithms to continuously improve our conversational models and provide best-in-class customer experience.
Centrally shared ontology to ensure data consistency, NLU processing, validation, and data security.
The platform is built with a huge emphasis on security. The system has gone through extensive security audits and is in production with a number of banks. It is compliant with GDPR, MiFiD II & PCI DSS.
Payjo’s algorithm is designed to cater to the millennial mindset and is able to quicky understand behavioral patterns of today’s users.
The underlying platform is built for both voice and text. Hence the same core platform enables you to deploy to voiceﬁrst channels like Smart Home devices, Connected Cars and Contact Center IVR.
Payjo’s unique feature set includes a Dedicated Editor (as a service) who is responsible for knowledge creation and maintenance with a quick turnaround of 24 hours.
Payjo provides the most comprehensive range of AI Agents in the industry that are both proactive and reactive. The full gamut of AI agents cover experiences such as ‘Smart Information,’ ‘Product Discovery,’ ‘Smart Transactions,’ ‘ADA Compliant’ and ‘Intelligent PFM.’
Payjo’s bot supports multiple (100+) languages for users around the world.
Payjo’s proprietary deep learning models and machine algorithms enable us to deploy the platform On-Premise, On-Cloud or Hybrid