Case study: Learn how a "millennial-focused" bank uses AI to drive customer engagement Payjo
Debt Collection Compliance and Automation Using AI
Friday, July 27, 2018 10:00 AM – 11:00 AM PDT
Trusted by

Learn what actions by Financial Institutions violate the Fair Debt Collection Practices Act (FDCPA) and other laws that lead to massive fines and judgments. Banks and Credit Unions need to be aware of what they can and cannot do to collect a debt. In a job where one wrong phrase in a collection letter or even your tone of voice over the phone can get you into hot water, you need to be confident and secure that everything you do is legally sound.


In this complimentary webinar, Dr. David Sanders, a world-leading expert on accounting and finance, will reveal the critical procedures the debt collection team or department must follow when reaching out to both the debtor and others with whom the representatives interact while engaged in debt collection.


The webinar will also feature a quick demo on Payjo’s AI agent/ virtual collection agent (AI Debt Collection Assistant). We’ll show how you can automate your debt collection processes and communications and faciliate compliance with FDCPA.


Areas Covered in the Webinar:

  • 6 things a debt collector can and cannot do when trying to determine a debtor’s location
  • 3 things a debt collector cannot do when communicating directly with the debtor in the absence of consent or a court order
  • What to do if the debtor tells you in writing to leave them alone
  • A half-dozen acts that expressly constitute harassment and abuse
  • How to recognize a false or misleading representation
  • 8 actions that will always be recognized as being unfair or an unconscionable means of collecting or attempting to collect a debt
  • How a debt collector must validate a debt
  • Civil liabilities and administrative enforcement related to the Fair Debt Collection Practices Act
  • Other collection laws
  • Demo on Payjo’s AI agent/ virtual agent can automate debt collection processes in compliance with FDCPA
  • Q&A


Who Will Benefit:
The following titles from banks, credit unions and financial services will benefit from this complimentary webinar:

  • CFOs
  • Chief Risk Officers
  • Chief Compliance Officers
  • Head of Business Transformation
  • Head of Business Strategy
  • Controllers
  • Collection Managers
  • Retail Businesses Owners
  • Business Vendors


David Sanders is considered one of the world’s leading experts in accounting, finance, business consulting, collections, business taxes, business set up, sales and use taxes, internal controls, inventory management, cycle counting, record keeping and vendor/supplier management. He has conducted approximately 10,100 training sessions, including public seminars, on-sites, company training, chambers of commerce trainings, colleges, videos, CDs and webinars worldwide.


The author of four acclaimed books and over 28 seminar workbooks and numerous webinars, Mr. Sanders has a wealth of experience to share that is supported by impeccable financial credentials including over 38 years’ experience in the financial industry. He holds numerous degrees including accounting, business administration and finance. His experience includes accounting manager, corporate controller, CFO, government tax auditor, business consultant, and senior partner with various accounting/ tax/ auditing firms nationally.


Srinivas Njay is Co-founder and CEO of Payjo, Inc. He comes from the core AI group of Microsoft. With Payjo, he is working towards “Democratizing Access to Assisted Banking”. Payjo’s platform is designed to provide intelligent automated assistant to prospects, customers and employees of the bank throughout of the life-cycle both reactively and proactively. Payjo is his 3rd company in Artificial Intelligence and the previous companies were funded by world renowned Venture Capitalists like Andreessen Horowitz and NEA.


If you have any questions about the webinar, please email to

If you would like to sign-up for a demo of Payjo’s AI solutions for banking, please email


About Payjo:
Payjo, Inc. is a San Mateo-based leading AI Assisted Banking Platform founded in 2015. The founding team comes from some of the core AI groups of Microsoft and Stanford with over 25 years of experience in financial software generating close to $50 Million in revenue and $2 Billion in transactions.


Payjo is proud to be powering some of the largest and most innovative banks across the world. Currently the platform already processes millions of conversations everyday with the total capacity across all the deployments adding up to 15,000 conversations per second or 1.2 Billion per day – close to 30% of Google’s worldwide traffic, making Payjo one of the leading players in the industry by far.