Customer expectations for convenience and speed of response is ever increasing. Gone are days when customers were OK with waiting for several minutes on an IVRS to talk to a support representative. Today customers expect their needs to be taken care of quickly and efficiently. Convenience and speed of service are key to guaranteeing customer retention.With AI chatbots, banks can deliver quick and personalized assistance to all customers 24/7.Download Solution Brief
Any customer inquiry through any digital channel (website chat, IVRS, app, social, etc.) can be handled by Payjo 24/7
Can converse with customers (in both voice and text) in over 100 global and regional languages
Platform comes with over 300 pre-trained banking workflows and modules
Can handle 15,000 conversations per second thereby reducing the call and chat volume to human support agents
Live deployments of AI customer support solution has resulted in NPS increase of 20% and cost-savings of upto $2M within 5 months of implementation.
of providing quality support anytime
Payjo’s chatbots are very effective at mimicking a human customer support representative. They understand the context and intent of conversations to provide highly effective customer support.