American Express Archives

June 20, 2018 AI Banking

13 REASONS WHY your business needs AI Gartner predicts that in 2020, organizations using AI tech will achieve long-term success 4 times more than others. Considering the exponential expansion and influence of AI and its exceptional value, adopting this technology is no longer a choice, but a need, for organizations. Here are 13 …

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4 Levels of AI Chatbots for Enterprises (Banks, Financial Services, etc.)

May 30, 2018 AI Banking

4 Levels of AI Chatbots for Enterprises(Banks, Financial Services, etc.) How good are AI conversational chatbots at mimicking human agents – customer support and sales representatives? The level at which bots are able to understand customers and meaningfully converse with them is a key factor in categorizing chatbots. With advancements in machine learning algorithms and …

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Top banks that provide Intelligent Personal Assistant (IPA) for their customers and employees

May 16, 2018 AI Banking

Top banks that provide Intelligent Personal Assistants (IPA) for their customers and employees Financial institutions around the world are deploying Artificial Intelligence for process automation, compliance, and advisory functions. Intelligent Personal Assistants (IPAs) – AI voice and AI chatbots – are the most common form of deployments seen at financial institutions. While some FIs have …

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Predicting AI Technology Adoption in the US Banking Industry

April 26, 2018 AI Banking

Predicting AI Technology Adoption in the US Banking Industry How quickly will banks adopt new technology? This question might be answered by looking back at what happened, when new technologies were introduced or were made commercially available, in the past. If the past is any indicator, we might be able to predict how technological innovations …

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Top 3 2018 Predictions for Artificial Intelligence in Banking

April 9, 2018 AI Banking

Top 3 2018 Predictions for Artificial Intelligence in Banking 2018 is going to be an exciting year for the financial services industry, especially for banks. Banks are investing massively in digital transformation with the primary objective of improving customer experience. Implementing artificial intelligence (AI) to improve existing operational processes is going to be a top …

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Payjo-Powered SBI SIA Revolutionizes the AI and Banking Industry

September 25, 2017 AI Banking

Payjo-Powered SBI SIA Revolutionizes the AI and Banking Industry Silicon Valley-based startup Payjo has launched an Intelligent Assistant for State Bank of India (SBI), one of the world’s largest banks with 420MM customers. SBI’s Intelligent Assistant or SIA, an AI-powered chat & voice assistant, answers customer inquiries instantly and helps customers with everyday banking tasks …

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Conversational Banking: The Advent of a New Banking Era

September 11, 2017 AI Banking

Gone are the days when we had to go down to a brick-and-mortar bank and file mundane paperwork to carry out basic banking tasks. Though internet banking helped solve this to an extent, it is still cumbersome as websites/ apps are not easy to navigate and customers often have to sieve through an overload of …

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Hot Bot Trends to Watch Out For in 2017

January 30, 2017 AI Banking

We witnessed a lot of buzz around Artificial Intelligence (AI) and Bots, in particular, in 2016. As the year progressed, there was enormous interest generated over the technology, which led to more research and investment being put in by big companies as well as start-ups. Going forward, what can we expect in 2017? Will 2016’s …

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ChatBots in Banking Report: How Bots can Transform Digital Banking

January 20, 2017 AI Banking

Difficult market conditions and competition from digital savvy entrants have been challenging traditional banks. But a solution is emerging that will enable these legacy players to innovate at relatively modest costs: chatbots. Chatbots are software programs that primarily use business-to-consumer (B2C) text-based messaging as the interface through which to carry out any number of tasks. They appeal …

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Forrester Fintech Predictions for 2017

January 16, 2017 AI Banking

A new year brings new opportunities for banks facing digital challenges and building next generation digital banking experiences. Advances in fintech technology are paving the way for better, more engaging experiences in 2017 and beyond. A few weeks ago Forrester announced 2017 predictions presented by Dane Anderson, Tim Sheedy, Tom Champion and Zhi-Ying Ng. While forecasting the future can be a gamble, the first three Fintech …

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